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Deliveroo is seeking a Senior National Account Manager to join its Commercial team in London, managing relationships with the company's largest restaurant partners across the UK and Ireland. This role sits at the heart of Deliveroo's three-sided marketplace, where you'll drive growth and operational excellence for major food brands.
Your primary responsibilities include:
• Strategic Relationship Management: Serve as the primary consultant for a portfolio of major restaurant partners, conducting weekly operational meetings and high-level performance reviews to ensure partner success.
• Data-Driven Insights: Analyze partner-specific performance data and KPIs, translating complex datasets into actionable insights that guide partners toward improved selection, pricing, and service strategies.
• Consultative Growth: Advise partners on best practices and operational excellence, directly influencing revenue growth and health metrics across your portfolio.
• Operational Training: Deliver in-person training sessions covering Deliveroo's platform capabilities, operational best practices, and on-site troubleshooting.
• Regional Collaboration: Work with regional Commercial Managers to identify and prioritize growth opportunities across UK zones, ensuring coordinated partner development.
• Marketing Integration: Partner with restaurant marketing teams to design and execute campaigns that create long-term value for both partners and Deliveroo.
• Cross-Functional Advocacy: Identify opportunities to deepen relationships by collaborating with Marketing, Operations, and Product teams to solve complex partner challenges.
You'll thrive in this role if you bring proven account management or strategic partnerships experience, ideally from high-growth technology or marketplace environments. Strong analytical skills, excellent communication abilities, and the capacity to influence senior stakeholders are essential. You should be proactive, collaborative, and comfortable operating in a fast-paced, dynamic setting where you'll often tackle novel challenges that shape how Deliveroo collaborates with the world's largest food brands.
Deliveroo is now part of DoorDash, providing access to greater scale, resources, and global collaboration opportunities. The company is committed to fostering an inclusive culture where diverse teams drive innovation and impact.
