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Salary: USD 195,000 - 246,000 / annual
Everlaw is an AI-powered litigation and investigation management platform that helps legal teams across law firms, government agencies, corporations, and nonprofits sift through millions of documents to uncover critical evidence. The company is ranked #1 on G2 in its category and has been committed to AI-assisted workflows for over a decade.
As Senior Manager, User Experience Research, you will lead Everlaw's user research function as a strategic player-coach. You'll uncover foundational insights, bring clarity to complex problems, and shape the future of the platform. This is a management role where you'll build and lead a small, high-performing research team while personally leading strategic studies.
Key responsibilities include:
- Set the user research strategy and quarterly roadmap, translating business and product priorities into focused, high-impact research initiatives
- Drive impact through storytelling by synthesizing complex research findings into compelling narratives and durable artifacts that shape product strategy and drive decisions
- Personally lead strategic, highly ambiguous research projects, particularly around how legal professionals evaluate, interact with, and build trust in AI workflows
- Manage a small, high-performing team, creating clarity around roles, expectations, and impact while reinforcing strong performance and research quality
- Set a high bar for rigorous research, thoughtful critique, curiosity, and customer empathy
- Partner closely with leadership across Product, Engineering, Marketing, and Data Science to bring customer evidence into key decision-making processes
- Scale the impact of the research function by building self-service frameworks, AI-enabled tools, and operational systems that empower product teams while preserving rigor
The role is based in Oakland, CA with a hybrid work schedule: in office Monday, Wednesday, Thursday with the option to work from home Tuesday and Friday.
REQUIREMENTS:
- At least 8 years of user research experience with a track record of shaping product strategy for complex B2B SaaS, enterprise, data-heavy, or regulated products
- Demonstrated ability to elevate research practice and mentor researchers, with experience leading or managing research team members
- Deep expertise in mixed-methods research, seamlessly combining qualitative discovery, quantitative methods, and product analytics
- Exceptional synthesis and storytelling skills, turning complex data into compelling narratives that build conviction and influence executive decisions
- Ability to translate complex business problems into structured research plans and bring cross-functional partners to shared understanding
- Strong judgment and prioritization across competing initiatives, with excellent communication skills to influence, align, and inspire across functions
- Comfortable operating in ambiguity and helping teams navigate it with clarity and purpose
- Portfolio or body of work showing how your research shaped product outcomes, including durable artifacts like personas, journey maps, empathy maps
- Authorized to work in the United States without restrictions (company is not sponsoring F-1 visas or OPT for this role)
