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Monday.com is an AI work platform used by 250,000+ customers to bring people, workflows, and AI agents together on one flexible platform. The company is pioneering a new era of work enablement and seeks an AI Enablement Solutions Manager to build innovative, AI-first enablement solutions that help teams learn and work more effectively.
In this role, you will:
- Design and build enablement solutions using innovative, engaging, AI-first tools and content that address key product and business knowledge (agents, pricing, and beyond).
- Think deeply about how teams consume knowledge and learn, then build smart solutions that help them learn effectively in the AI era.
- Move at build speed—turn a business problem into a working prototype in days, then iterate based on real usage.
- Go deep on monday's product and business mindset behind each problem, ensuring what you build is grounded in reality, not just documentation.
- Ship everything as a product with real users, feedback loops, and next iterations. Nothing is built once and abandoned.
- Lead and deliver sessions yourself on what you build. This is a hands-on role where you don't hand delivery off to someone else.
- Work constantly across stakeholders (Product, Engineering, Client-Facing teams, and the wider Chief Customer Officer organization) to bridge business and product gaps.
Monday.com offers a customer-obsessed, transparent, ownership-driven culture with competitive salary, benefits, bonus potential, and equity eligibility. The company provides dedicated L&D, AI workshops, bootcamps, and internal hackathons. You'll work on a multi-product suite powered by advanced AI that reaches hundreds of thousands of customers worldwide, with a collaborative global culture backed by Employee Resource Groups and offices across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, and Sydney.
REQUIREMENTS:
- 3+ years of experience in Customer Success, Technical Enablement, Solution Engineering, Technical Account Management (TAM), or Customer Engineering within a fast-paced B2B software environment
- Strong customer-facing and business understanding—ability to diagnose what's actually blocking a team or customer, not just take a content request at face value
- Strong AI fluency with proven, hands-on experience building AI solutions (Claude, LLMs, agents, no-code tooling, monday's own AI products) that reduced manual effort, improved consistency, or addressed a real business need
- Builder mindset—highly proactive and action-oriented, quick to ship rather than wait for a spec or green light
- Strong communication skills, written and spoken—ability to explain what you built clearly to technical and non-technical audiences
- Genuine passion for enabling people and sharing knowledge (instructional design experience is a bonus, not a requirement)
- Comfort working project-based—dropping into unfamiliar business problems, ramping fast, and moving on once solved
- Hungry, high-ownership drive to make visible impact—motivated by building things that matter and move the needle
