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Salary: USD 122,000 - 153,000 / annual
Caribou is a fintech company helping Americans refinance auto loans and reduce monthly payments. The company pairs customers with credit unions, banks, and finance companies, with customers saving an average of $162/month. Caribou is backed by QED Investors, Goldman Sachs, Moderne Ventures, and others.
In this role, you will run Caribou's vehicle protection business (vehicle service contracts, GAP insurance, and future products), which touches every loan the company funds. You own the revenue and earnings from protection product sales and manage the partner relationships that provide these products.
Key responsibilities:
- Own accountability for protection product attachment rates and F&I business earnings
- Design and launch changes to how the sales team and digital experience present products, with clear success metrics
- Conduct your own data analysis using SQL, read experiments, and identify performance drivers
- Manage day-to-day partner relationships, conduct monthly performance reviews, resolve issues, and negotiate rates
- Lead cross-functional collaboration with Sales, Enablement, Product, Analytics, and Lender Success teams
Success milestones include running the business day-to-day within 90 days, demonstrating measurable growth in product attachment and earnings within 6 months, and owning the protection business as it scales quarter over quarter. This is the first business line owner role on the Monetization team and will serve as the model for future product lines.
The role offers flexibility to work remotely from AZ, CO, DC, IL, MD, TX, and VA (with preference for Chicago or Denver), or hybrid/in-office from Denver or Chandler offices. Occasional in-person meetings in Denver may be required.
REQUIREMENTS:
- 5–8 years of experience in strategy and operations, business operations, or general management, ideally in fintech, lending, or marketplace businesses
- Ability to conduct your own analysis: write SQL, build tracking, design experiments, and interpret results
- Proven track record of owning a metric and driving measurable results
- Understanding of how sales teams operate, including training, coaching, and incentive structures
- Experience managing partner relationships, conducting business reviews, and negotiating terms
- Strong written and verbal communication skills
BONUS:
- Direct experience with vehicle protection products (VSC, GAP) or their providers
- Startup experience owning a business line or P&L end-to-end
- Fluency with AI tools like LLMs for analysis and writing
