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Salary: USD 182,300 - 282,500 / annual
Rubrik, a publicly traded cybersecurity and data resilience company (NYSE: RBRK), is seeking a Senior Manager of Retention, Product Growth & Monetization to drive customer retention and monetization strategy. Reporting to the Head of Product Growth (within the Chief Product Officer's organization), you will own the product strategy for improving customer retention across all customer segments—from fast-growing SMBs to Fortune 500 enterprises.
You will work cross-functionally with Product, Renewals, Support, Data, and Sales teams to identify churn signals, build proactive sales plays, and scale re-engagement tactics. Your responsibilities include:
• Collaborate with cross-functional teams including customer success, product management, and analytics to reduce churn and drive customer retention.
• Create and implement customer experiences that proactively address pain points and reinforce product value.
• Gather voice of customer insights and share with cross-functional teams to drive product improvements.
• Empower the Customer Success team by creating playbooks and resources that enable impactful conversations and compelling value propositions.
• Leverage data-driven insights to identify behaviors correlated with churn risks and execute mitigation strategies.
• Monitor KPIs for retention and churn, continually optimizing efforts to align with growth objectives.
• Collaborate with product teams to influence the product roadmap, advocating for features based on customer feedback and unmet needs.
• Drive continuous improvement through testing, learning, and rapid iteration.
You are analytical, curious, and skilled at financial modeling. You excel at distilling complexity into clear strategy and communicating it effectively in written and visual form. You're scrappy, get things done, and have a strong sense of ownership. You understand how to drive monetization and business model strategy from deep customer, market, and technology insights.
Rubrik Security Cloud uses machine learning to secure data across enterprise, cloud, and SaaS applications, helping organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions.
QUALIFICATIONS:
• BA/BS degree; top MBA preferred but not required.
• 6+ years of experience in pricing, management consulting, investment banking, product management, or business operations.
• Strong analytical skills, including translating financial models into executive-facing content.
• Strong passion for technical products.
• Strong verbal and written communication skills with meticulous attention to detail.
