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Veeam is the Data and AI Trust Company, specializing in data resilience and data security posture management. The Senior Manager, Customer Success Engineering leads a team of Customer Success Engineers responsible for driving measurable customer outcomes across the Veeam Data Platform.
This role balances strategic planning with hands-on execution leadership. You will be accountable for building scalable customer success engineering practices across onboarding, adoption, technical success planning, resilience maturity, executive engagement, and renewal readiness. The position serves as a coach, operational leader, customer escalation point, and cross-functional partner to Sales, Renewals, Product, Support, Professional Services, and Technical Account Management.
Key responsibilities include:
- Lead, coach, and develop a team of Customer Success Engineers, including junior managers, to deliver consistent, high-quality customer outcomes
- Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation
- Drive scalable technical capability across the team, including expertise in Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation
- Establish and improve standards for customer success plans, technical health assessments, and executive business reviews
- Serve as escalation point for complex customer situations and drive resolution
- Partner cross-functionally to ensure customer value realization and reduce renewal risk
The ideal candidate is a proven technical people leader with strong customer engagement skills, deep understanding of enterprise IT and data resilience, and the ability to translate customer business objectives into measurable technical outcomes.
