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Payoneer, founded in 2005, is a global financial platform serving over 2,500 colleagues and customers across 190+ countries. The company removes friction from cross-border business by simplifying global payments, compliance, multi-currency management, workforce solutions, and business intelligence.
You will lead a team of Customer Success Managers across a sub-region in APAC, based in Ho Chi Minh City on a hybrid schedule. This is a strategic leadership role combining hands-on account management with team oversight.
Key responsibilities include:
- Leading and developing a team of CSMs across the APAC sub-region
- Managing a portfolio of strategic B2B customers, driving retention, renewals, and expansion
- Owning commercial conversations including upsells, cross-sells, and renewal negotiations
- Building relationships with C-level executives and senior stakeholders
- Developing quarterly and annual account growth plans
- Delivering executive-level Quarterly Business Reviews with compelling storytelling
- Cross-functional collaboration to resolve customer challenges and ensure seamless experiences
- Tracking customer health, opportunities, and pipeline activity in CRM systems
- Creating customer success stories and advocacy opportunities
- Identifying and driving strategic growth within existing accounts
You bring 8+ years in Customer Success, Account Management, or B2B Sales with team management experience. You are data-driven with a strong commercial mindset, proven ability to drive revenue through retention and expansion, excellent negotiation and stakeholder management skills, and confidence presenting to senior decision-makers. You excel at managing multiple priorities under pressure, are analytically minded, and have hands-on CRM experience (Salesforce or similar).
Preferred qualifications include Enterprise Sales or Account Management background, fintech/payments/SaaS experience, customer lifecycle management expertise, BPO/outsourcing industry knowledge, and fluency in additional APAC languages.
