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Salary: EUR 133,000 - 209,000 / annual
Cloudflare is seeking a Senior Manager, Customer Engineering to lead a team of Customer Engineers across Central Eastern Europe, based in London or Amsterdam. This is a player-coach role within the GTM organization, reporting to a Customer Engineering Senior Leader.
You will build, coach, and enable a high-performing team of quota-carrying technologists who own the full customer technical journey from discovery through adoption, retention, and account expansion. The role emphasizes leveraging AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design, technical validation, and measurable business outcomes.
Key Responsibilities:
- Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels, with regular 1:1s, performance reviews, and strong feedback culture
- Manage team opportunity pipeline, forecast new business and expansion outcomes weekly, and own forecast accuracy
- Be accountable for team achievement of new business acquisition, expansion, adoption, and consumption targets
- Accompany Customer Engineers on critical customer calls, QBRs, discovery sessions, and PoC reviews; provide real-time coaching on architecture, commercial positioning, and executive communication
- Ensure efficient team operations within GTM processes (forecasting, opportunity management, account planning, QBR cadence)
- Champion adoption of AI agents, LLMs, and automation tools to reduce toil and scale technical advisory impact
- Serve as voice of team and territory in leadership meetings; partner with Product, Engineering, Support, Marketing, and Enablement
- Model Cloudflare values and build inclusive, high-performance team culture rooted in curiosity, ownership, and continuous improvement
Cloudflare runs one of the world's largest networks powering millions of websites and Internet properties. The company protects and accelerates Internet applications without adding hardware, installing software, or changing code. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
Travel up to 25–50% is required for customer meetings, team offsites, industry events, and in-person collaboration.
Requirements:
- 5+ years proven experience leading quota-carrying customer-facing technical teams in SaaS, cloud, or infrastructure environments
- Track record of hiring, developing, and retaining technical talent
- Prior quota-carrying Solutions Engineering, Customer Engineering, Sales Engineering, or related technical field experience strongly preferred
- Ability to white-board, design, and articulate complex enterprise network and security architectures
- Excellent communication skills translating deeply technical concepts into business outcomes for engineers and C-level executives
- Demonstrated success owning and forecasting revenue numbers in enterprise B2B SaaS or infrastructure environments
- Deep understanding of enterprise sales cycles, SaaS metrics, ACV, renewal, and expansion motions
- Excellent people management and coaching skills with ability to guide technical sellers through complex deals and career growth
- Exceptional written and verbal communication; capable of representing team in executive QBRs and regional business reviews
- Familiarity with AI-augmented workflows, LLMs, and automation approaches; willing to lead by example in adopting AI tools
- Technical fluency in at least two or three of: Internet fundamentals (DNS, HTTP/S, TCP/IP, SSL/TLS), Security (WAF, Bot Management, Zero Trust, SASE), Performance (caching, latency, content delivery, traffic steering), or Platform/Cloud Fluency (cloud platforms, edge services, APIs, automation, developer tooling)
- Undergraduate or graduate degree in Computer Science, Engineering, Business, or related field
Strongly Preferred:
- Experience with Cloudflare product portfolio or familiarity with CDN, security edge, Zero Trust, developer platform, or AI workloads
- Experience managing managers or teams distributed across regions and time zones
- Track record of improving operational cadence, enablement, and forecasting discipline in fast-growing technical sales organizations
- Understanding of compliance frameworks (PCI DSS, HIPAA, SOC 2, GDPR, FedRAMP)
- Background from hyperscalers, digital natives, distributed systems environments, or startups
