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Kaseya is seeking a Senior Manager of Account Management to lead and elevate the account management organization. The role is crucial in shaping the strategic direction of the account management function, ensuring clients receive unparalleled service and support while driving client satisfaction, retention, and revenue growth.
Key Responsibilities:
- Lead, mentor, and develop a team of individual contributors to ensure high performance, accountability, and professional growth.
- Build and maintain strong, long-term relationships with key and strategic clients, acting as an executive sponsor, trusted advisor, and escalation point.
- Develop and execute comprehensive strategies to enhance client satisfaction, retention, revenue growth, and overall account performance across the organization.
- Establish, monitor, and analyze key performance indicators (KPIs) to ensure organizational account goals are met, identify trends, and implement improvement plans.
- Drive expansion and revenue growth across the existing customer base by identifying opportunities, strengthening account planning, and ensuring consistent execution.
- Oversee and resolve complex client issues or escalations in a timely and effective manner, ensuring client satisfaction and long-term partnership.
- Partner closely with senior leadership and cross-functional teams to ensure strategic alignment and deliver a seamless client experience.
- Provide regular reports, insights, and strategic recommendations to senior management on account status, client feedback, revenue performance, risks, and team effectiveness.
- Identify and implement process improvements, scalable best practices, and operational efficiencies to enhance the effectiveness of the account management organization.
- Lead teams through organizational growth and change while maintaining employee engagement, productivity, and a strong performance-driven culture.
- Create and support ongoing training and development opportunities for new and experienced team members to foster growth and ensure organizational goals are achieved.
About Kaseya:
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, Kaseya has experienced sustained double-digit growth and supports customers in more than 20 countries, managing over 15 million endpoints worldwide. Founded in 2000, the company is built by builders and looks for people who create rather than wait, who see hard problems and lean in, and who treat challenges as raw material.
Qualifications:
- At least 4 years of experience managing teams of quota-carrying account managers or account executives.
- Proven experience managing a team of at least 5 sales representatives.
- Experience working with MSPs (Managed Service Providers).
- Demonstrated success in driving client retention, account growth, revenue performance, and team development.
- Strong understanding of client management, strategic account planning, and relationship-building techniques.
- Excellent leadership, executive communication, coaching, and interpersonal skills.
- Ability to analyze complex data, identify trends, and make strategic, data-driven decisions.
- Proven ability to manage organizational change, improve processes, and scale high-performing teams.
- Strong business acumen with the ability to align account management strategies with broader company objectives.
- Proficiency in CRM software and account management tools.
- Experience in the IT or software industry is strongly preferred.
