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Kaseya is seeking a Senior Manager of Account Management to lead and elevate the account management organization. This is a strategic leadership role responsible for guiding high-performing account management teams, shaping the direction of the function, and ensuring clients receive exceptional service and support.
Key responsibilities include leading and mentoring a team of individual contributors to drive high performance and professional growth; building and maintaining strong, long-term relationships with key and strategic clients as an executive sponsor and trusted advisor; developing and executing comprehensive strategies to enhance client satisfaction, retention, and revenue growth; establishing and monitoring KPIs to ensure organizational account goals are met; driving expansion and revenue growth across the existing customer base through opportunity identification and account planning; overseeing resolution of complex client issues and escalations; partnering with senior leadership and cross-functional teams for strategic alignment; providing regular reports and insights to senior management on account status, client feedback, revenue performance, and team effectiveness; identifying and implementing process improvements and operational efficiencies; leading teams through organizational growth and change while maintaining engagement and performance culture; and creating ongoing training and development opportunities for team members.
The ideal candidate will have at least 4 years of experience managing teams of quota-carrying account managers or account executives, with proven success managing a team of at least 5 sales representatives. Strong strategic leadership skills, demonstrated success in driving client retention and account growth, and a passion for delivering outstanding customer experiences and business results are essential. This role is crucial for shaping the strategic direction of account management and maximizing the value of Kaseya's solutions for clients.
