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Salary: USD 141,990 - 178,850 / annual
Roblox Live creates shared moments that bring the platform together through music, entertainment, culture, and community creativity. The Senior Live Ops Producer will own the operational execution of Roblox's live events from launch readiness through event close, serving as the primary coordinator for shared moments across the platform.
In this senior individual contributor role, you will be responsible for building production and readiness plans with studios and internal leads, defining delivery milestones, integration deadlines, test plans, and launch criteria. You'll coordinate all required rehearsals and QA reviews (performance, security, policy, localization, support), track issues to resolution, and make go/no-go recommendations based on readiness assessment.
You will write and run detailed launch run-of-shows covering the hub, participating experiences, content drops, rewards, and player entry points. This includes confirming timing, owners, and contingencies for each step, and coordinating launch timing with engineering, marketing, and developer partners. You'll staff and lead the war room during live windows, establishing monitoring, coverage, incident priorities, and escalation paths.
Operational decision-making is core to this role: you'll make calls on release timing, hotfixes, pauses, and recovery coordination with engineering, and implement gameplay and economy changes with the designer. You'll monitor event health through data science and community teams, validate reward delivery and player eligibility, and coordinate winner validation for competitive events.
You'll be the primary operational contact for external studios and developers, setting expectations on milestones, integration requirements, and readiness. You'll maintain launch checklists, incident procedures, and operational runbooks, contributing findings to retrospectives and post-event playbooks. The role includes identifying recurring problems and partnering with product and engineering on tools and automation to improve event operations.
Roblox Live is a small, fast-moving team with ambition to shape the future of live experiences on the platform. The global event calendar includes planned coverage on evenings, weekends, and holidays. Office-based roles are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday.
REQUIREMENTS:
- 7+ years in game production, live operations, or live event production, including significant experience on a live-service game or recurring content calendar
- Direct experience launching and operating in-game events, seasons, or content drops, with ownership of readiness reviews and release sequencing
- Experience leading live incident response and making timely decisions with incomplete information, including coordinating hotfixes and recovery
- Track record of managing delivery and communications with external studios, developers, or production partners
- Working knowledge of progression, virtual economies, and reward pipelines, with experience validating eligibility and award delivery
- Fluency with event telemetry and player feedback, and ability to turn operational signals into clear priorities
- Strong written communication and production discipline, with experience using tools such as Jira, Airtable, Asana, or equivalents
- Preferred: Familiarity with Roblox development workflows, avatar items, and player/creator communities
- Preferred: Experience producing live broadcasts, in-game performances, or creator/influencer-led programming
- Preferred: Experience with competitive events, winner validation, or exploit response
- Preferred: Experience operating for global audiences or building launch and incident runbooks from scratch
