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DailyPay is seeking a Senior Implementation Manager to lead complex integrations and implementations for new and existing enterprise and SMB clients. This is a pivotal role on the implementation team, responsible for managing the entire implementation lifecycle from pre-sales support through post-launch handoff.
You will lead end-to-end implementations for high-priority enterprise accounts, managing intricate technical requirements and multi-stakeholder workstreams. You'll resolve complex implementation challenges—from data discrepancy issues to integration hurdles—leveraging deep domain expertise. As a Subject Matter Expert for specific product areas or HCM integrations, you'll provide guidance and best practices to junior team members.
You'll collaborate independently with Client Success, Sales, and Product teams to ensure alignment on client requirements and project timelines. You'll identify and champion improvements to the implementation framework, developing new tools or templates that increase team efficiency and reduce time to revenue. The role involves leveraging AI-powered tooling and MCP-based integrations to build seamless, context-aware connections between DailyPay and HCM, payroll, and vendor platforms, reducing manual work and accelerating time-to-value for clients.
You'll serve as a Product Ambassador, providing structured feedback to Product and Engineering teams regarding implementation friction points to influence the roadmap. You'll ensure all project documentation and system configurations meet established quality benchmarks before handoff to the Client Success team.
DailyPay is the leader in On-Demand Pay, serving more than 1,900 employers and over 6 million employees, including many of the world's most recognized brands. The company provides real-time access to earned pay and financial wellness tools, helping employees manage finances and employers attract and retain talent.
REQUIREMENTS:
- 4–6 years of experience in SaaS implementation, technical project management, or professional services, ideally within fintech or HR-tech
- Curiosity and enthusiasm for AI tools; experience using LLMs, automation platforms, or AI-assisted workflows in professional services or technical context is a strong plus
- Proven track record of managing high-stakes projects from kickoff to completion with minimal oversight and high attention to detail
- Exceptional ability to translate complex technical concepts into clear, actionable instructions for both technical and non-technical audiences
- Demonstrated ability to resolve non-routine issues through creative thinking and collaborative resourcefulness
- Bachelor's degree in Business, Information Systems, Computer Science, or a related field
