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LevelTen Energy operates the world's largest clean energy marketplace, facilitating over $14.8 billion in renewable energy transactions since 2016. As Senior Director of Strategic Energy Markets for North America, you will lead customer engagement strategy across a diverse portfolio including renewable energy developers, corporate and utility buyers, advisors, strategic partners, and hyperscale data center customers.
Reporting to the VP of Customer Engagement, you own North American customer growth and retention, driving subscription retention and Net Revenue Retention targets. You will develop and execute account growth strategies, identify customer risks early, and lead retention initiatives while maintaining accurate Salesforce forecasting. Your responsibilities include driving expansion opportunities through strategic account planning and executive engagement with some of the world's largest energy buyers and infrastructure organizations.
You will increase customer participation across the LevelTen marketplace, supporting adoption of marketplace tools and services that drive recurring activity and transaction volume. Partnering with Product and Marketing teams, you'll develop engagement programs that strengthen customer outcomes and help customers move opportunities through the transaction lifecycle.
Leading a North American Account Management organization of approximately eight team members (including managers and directors), you will coach, develop, and mentor future leaders. You'll establish consistent account management and customer engagement best practices, drive accountability, and ensure organizational effectiveness.
Cross-functional collaboration is essential: you'll partner with North American Sales leadership on customer onboarding and expansion, collaborate with European teams for consistent global customer experience, work with Sales Operations on forecasting and Salesforce effectiveness, and engage Product, Marketing, and Executive Leadership to ensure customer needs are represented throughout the organization.
As a senior market leader, you'll build and maintain relationships with strategic customers, serve as an executive sponsor for key accounts, and act as a trusted voice on renewable energy procurement, power markets, and PPAs. You'll represent LevelTen at customer meetings, executive briefings, and industry events, with travel up to 15% for customer visits and conferences.
