SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 180,890 - 254,265 / annual
Nozomi Networks is seeking a Senior Director of Global Renewals to lead the company's customer renewal strategy and operations. The role is responsible for owning the global renewals function, including strategy, operating model, processes, playbooks, and team building. You will drive renewal performance against key metrics (GRR, renewal rate, churn, contraction), manage the global renewals forecast with data-driven visibility, and develop pricing and commercial strategies including uplift, multi-year agreements, and contract optimization.
Key responsibilities include: owning the end-to-end renewal lifecycle from quoting through order submission; optimizing Salesforce and supporting systems for pipeline visibility and forecasting; partnering with Sales and Customer Success to identify and mitigate renewal risk; building and operationalizing renewal processes and playbooks; and collaborating cross-functionally with Regional Sales Directors, Deal Desk, Finance, and Legal to maximize renewal outcomes while identifying upsell opportunities.
You will manage a high-volume portfolio of accounts and build a global renewals team from the ground up. The role requires strong commercial and negotiation skills, experience in technically complex B2B SaaS environments (ideally cybersecurity or infrastructure), proven ability to manage recurring revenue books of business, and demonstrated success with Salesforce. You'll work cross-functionally across Revenue, Customer Success, Marketing, and Legal to support corporate growth goals. Travel up to 20% is required.
