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Parabolic Auto is a venture-backed SaaS startup modernizing automotive dealership finance. The company partners with car dealerships to deliver smarter F&I (Finance & Insurance) and aftermarket solutions, combining dealer-outbound contact center operations with DMS-sourced data and technology to drive higher penetration and stronger dealer partnerships.
You will be the first member of Parabolic's dealer-facing sales team, owning the full relationship lifecycle with dealership customers from initial sales conversations through onboarding, ongoing management, and renewal/expansion. You'll serve as the single point of contact for dealer partners and report directly to the CEO.
Key responsibilities include:
**Sales & Onboarding**: Run point on warm introductions and inbound sales conversations with prospective dealership customers alongside founders. Serve as the primary onboarding contact, guiding new dealers through setup, data integration, and go-live with fluency in dealership operations, DMS data, and cybersecurity/compliance requirements. Manage ongoing dealer relationships post-launch through check-ins, program optimization, and renewal conversations.
**Customer Success & Product**: Act as the internal "voice of the customer," synthesizing dealer feedback into prioritized product input. Build working understanding of how dealership F&I offices and dealer P&Ls generate profit to help prioritize Parabolic's product roadmap (auto insurance, auto loan refinancing, trade-in generation, service appointment booking). Own rollout of new products and features to existing dealers. De-escalate and resolve issues with frustrated dealer partners, owning relationships through difficult conversations.
**Reporting & Analytics**: Build and deliver monthly performance reports and walk-throughs for each dealership account. Self-serve on reporting—comfortable customizing queries and pulling/interpreting performance data. Track account health metrics and flag at-risk accounts proactively.
This is an individual-contributor role (not people management), though foundational to future team building. It's a hybrid sales/customer success/product role requiring comfort closing deals, walking dealer GMs through performance reports, and helping prioritize product development based on dealer business impact.
**Requirements**
- 5–10 years of experience in customer success, account management, or similar client-facing role
- Automotive dealership, F&I, or dealer tech experience strongly preferred
- Working understanding of (or fast ability to learn) how dealership F&I offices and dealer P&Ls generate profit
- Track record of both retaining and growing accounts; comfortable selling and upselling
- Comfortable working with data and reporting tools; self-serve query-writing a plus but not required
- Excellent interpersonal skills—calm, credible, effective at de-escalating upset customers
- Product mindset—genuinely curious about root causes, not just reporting issues
- Comfortable with ambiguity and ownership in a small-company environment
