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Stensul is a Governed Creation platform helping enterprise marketing teams ship AI-powered campaigns while maintaining brand control, compliance, and quality. The company serves leading organizations including BlackRock, Cisco, Equifax, Siemens, and Thomson Reuters, as well as top consumer banks, healthcare firms, and pharma companies.
As Senior Customer Success Manager for Strategic Accounts, you will own long-term relationships with a portfolio of large enterprise customers. Your core responsibilities include understanding customer business objectives, mapping stakeholder ecosystems, and building adoption strategies that drive measurable value, retention, and growth.
Key responsibilities:
- Develop and execute strategic account plans for complex enterprise organizations
- Build multi-threaded relationships with C-level executives and end users
- Define measurable KPIs and success plans tied to business outcomes
- Drive adoption across teams and business units by identifying opportunities and barriers
- Identify and mitigate retention risks through proactive planning
- Identify expansion opportunities and partner with account teams to execute growth
- Lead strategic business reviews connecting platform adoption to business priorities
- Translate customer workflow challenges into Stensul value propositions
- Monitor adoption and engagement trends to guide customer strategy
- Serve as voice of customer internally, partnering with Product and Marketing teams
- Contribute to Customer Success organization initiatives and best practices
Required qualifications:
- 6+ years in Customer Success or account management at SaaS or AI companies, ideally with large enterprise customers
- Proven track record owning and growing a book of business in complex enterprise environments
- Demonstrated success meeting/exceeding retention goals and delivering measurable customer outcomes
- Experience developing strategic account plans and building multi-threaded stakeholder relationships
- Strong executive presence with experience advising C-level stakeholders
- Commercial experience with renewals, expansion, and customer negotiations
- Ability to translate business priorities into measurable success plans and value stories
- Strong analytical, relationship-building, communication, and strategic problem-solving skills
- Cross-functional collaboration experience
- Digital marketing ecosystem knowledge (email, marketing ops, or adjacent platforms preferred)
- Bias toward action and ownership
Stensul offers meaningful equity ownership and the opportunity to work at the intersection of AI and enterprise marketing operations during a period of significant market transformation.
