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GitLab is seeking a Senior Customer Success Manager to support SEUR (Southern Europe) customers. You will partner with enterprise and mid-market customers to translate their business objectives into actionable outcomes using the GitLab DevSecOps platform.
In this role, you will own a book of assigned customers, focusing on adoption, retention, and expansion. You'll guide customers through their journey with GitLab, ensuring they maximize ROI from their investment. Key responsibilities include:
- Partner with customers to define and achieve business outcomes based on pre-sales command plans
- Develop deep knowledge of GitLab's platform, best practices, and use cases to guide customer strategy
- Understand customer journey and roadmap adoption opportunities
- Act as the primary GitLab liaison, collaborating with Support, Product Management, Engineering, and Professional Services to resolve issues and escalations
- Own customer satisfaction, adoption metrics, and retention targets
- Stay current with GitLab releases and product updates
You'll bring 3+ years of customer success, account management, or equivalent experience. Technical background is essential: you should understand Git, branching strategies, SDLC, CI/CD, and DevSecOps concepts. You'll have a track record of partnering with customers to define and achieve business outcomes, with experience managing enterprise or mid-market accounts.
Required skills include exceptional communication (verbal and written), strong analytical and problem-solving abilities, project management experience, and attention to detail. You're a self-starter who thrives in a collaborative environment. Fluent French is required for this SEUR-focused role. Willingness to travel occasionally is expected.
