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OneTrust is seeking a Senior Customer Success Manager (P3) based in Bengaluru to manage a scaled portfolio of mid-market customers across APAC and the Middle East. This role bridges the gap between digital-only and strategic named account coverage, focusing on customers in the $50–100K ARR band who benefit from guided support but don't require full strategic coverage.
Unlike traditional strategic CSM roles managing fewer complex accounts, this position runs a lighter, more programmatic motion across a larger book of business. You will deliver repeatable, scalable customer success motions including success planning, adoption check-ins, renewal-readiness touchpoints, and proactive risk reviews.
Key responsibilities include: managing a scaled portfolio using a lighter-touch engagement model; driving customer adoption and value realization through practical platform guidance; monitoring portfolio health and identifying churn risk early; running lightweight renewal-readiness motions; partnering cross-functionally with Support, Product, Professional Services, and Sales to remove blockers; and providing in-timezone responsiveness for APAC and Middle East customers.
This role was created to address a coverage gap in international Customer Success. OneTrust has identified a meaningful population of customers below the strategic named-CS threshold who still need guided support. The position supports four key outcomes: higher retention, better APAC and Growth coverage, greater resilience during attrition or handoffs, and sharper focus for strategic CSMs on their highest-complexity accounts.
You will combine Customer Success discipline with technical fluency, strong operational rigor, and the ability to manage a higher-volume portfolio without sacrificing customer experience. The role emphasizes scalable value delivery, renewal readiness, product guidance, and risk identification rather than deep executive engagement or highly customized strategic account plans.
