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OneTrust is seeking a Senior Customer Success Manager (P3) based in Bengaluru to manage a scaled portfolio of mid-market customers across APAC and the Middle East. This role bridges the gap between digital-only and strategic named account coverage, focusing on protecting ARR, improving customer outcomes, and delivering in-timezone support.
Unlike traditional strategic CSMs managing a small number of complex $100K+ accounts, this position runs a lighter, more programmatic motion across a larger book of business in the $50–100K ARR band. The focus is on scalable value delivery, renewal readiness, product guidance, risk identification, and coordinated customer support rather than deep executive engagement or highly customized strategic plans.
Key responsibilities include managing a scaled portfolio of smaller accounts using repeatable engagement models (success planning lite, adoption check-ins, renewal-readiness touchpoints, proactive risk reviews); driving customer adoption and value realization through practical platform guidance; monitoring portfolio health and identifying churn risk early; running lightweight renewal-readiness motions; and partnering cross-functionally with Support, Product, Professional Services, and Renewals teams.
The role addresses a clear coverage gap in international Customer Success, improving retention in the APAC region, strengthening in-timezone responsiveness, and providing resilience during attrition or handoffs. This is a strong fit for someone combining Customer Success discipline with technical fluency, operational rigor, and the ability to manage a high-volume portfolio without sacrificing customer experience. OneTrust is the AI-Ready Governance Platform, trusted by thousands of organizations worldwide, enabling responsible innovation through data and AI governance.
