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Constructor.io is a Series B SaaS company powering product search and discovery for major retailers globally, processing billions of requests weekly. The company differentiates through a machine-learning-first approach focused on revenue-impacting metrics like conversion and customer experience.
As Senior Customer Success Manager for the Nordics region, you will own the complete customer lifecycle from onboarding through ongoing value realization for enterprise ecommerce clients. You'll build trusted relationships across complex organizations, engaging with technical teams, product leaders, and C-suite executives to ensure customers achieve meaningful business outcomes.
Key responsibilities include: developing and executing success plans aligned with customer goals; leading quarterly business reviews (QBRs) and executive business reviews (EBRs) that communicate measurable impact and drive strategic alignment; translating technical capabilities and performance data into clear business value; identifying risks and blockers early and leading escalations with clarity; providing proactive, strategic recommendations grounded in customer insights and ecommerce best practices; and partnering with Account Management to support retention and expansion.
You'll advocate for customer needs while exercising judgment about engineering prioritization and alternative solutions. You'll maintain clear documentation, stakeholder maps, and training materials to keep teams aligned. The role requires understanding diverse customer personas—from engineers and data teams to Heads of Ecommerce, Digital, and Technology, through VP and C-level executives—and influencing without direct authority.
Constructor values empathy, openness, curiosity, continuous improvement, and metrics-driven decision-making. You'll work with a team of technologists and data scientists, expanding your knowledge in a fast-moving, technically sophisticated environment. The company is doubling year-over-year despite market headwinds and serves customers across all ecommerce verticals.
