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MagicSchool is a generative AI platform for teachers with over 7 million users globally. As Senior Customer Success Manager for the Mid-Market segment in Texas, you will lead strategic partnerships with 50-75 school districts, managing a multimillion-dollar portfolio while driving adoption, retention, and expansion of MagicSchool's tools.
You will own the complete customer lifecycle: complex onboarding, renewal management, and strategic account expansion. Key responsibilities include designing adoption interventions to boost teacher usage, identifying at-risk accounts and executing retention playbooks, running multi-stakeholder discovery across district leadership (technology directors, curriculum & instruction, ELL, cabinet), and building deep trust through data-driven storytelling and consultative selling.
You will segment your book by ARR and strategic influence to maximize impact, lead commercial negotiations around pricing and expansion, mentor junior team members, and contribute insights to company-wide Customer Success strategy. Success is measured by Net Revenue Retention (NRR), Gross Revenue Retention (GRR), churn rate, pilot conversion, and expansion growth.
Required: 3-7 years managing mid-market or enterprise SaaS accounts (EdTech preferred), proven track record meeting NRR/GRR targets, direct experience leading renewals and expansion conversations, ability to navigate complex multi-stakeholder organizations at executive level, Salesforce or comparable CRM proficiency, and willingness to travel 30% within Texas. Preferred: background as teacher, coach, or school administrator. Deep understanding of Texas K-12 landscape, TEA/SBOE dynamics, and Texas EdTech ecosystem is essential.
