SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Payoneer, founded in 2005, is a global financial platform serving over 2,500 colleagues and customers in 190+ countries. The company simplifies cross-border business by removing friction from global payments, compliance, multi-currency management, workforce solutions, and business intelligence.
As a Senior Customer Success Manager, you will drive adoption and growth of Payoneer's solutions among SMEs and professional businesses in China. You will manage key customer relationships, identify emerging business opportunities, and develop scalable customer development strategies to increase retention and expand market impact.
Key responsibilities include:
- Oversee and develop long-term relationships with top-tier clients to identify business needs and co-create value propositions
- Proactively strengthen existing relationships and identify upsell/cross-sell opportunities
- Collaborate with analytics, business development, sales, and delivery teams to develop go-to-market strategies
- Build business success stories and case studies
- Maintain customer activity records in CRM and track country-level targets
- Drive industry events and represent Payoneer at forums
- Own large, impactful customer strategy work end-to-end
- Develop regional customer strategy plans and breakthrough insights
- Manage cross-functional collaboration and project execution
- Provide structured reporting and clear articulation of opportunities to leadership
You bring 5+ years of account management or business development experience, with 8+ years selling complex solutions to corporate-level SME clients in Greater China. You hold a Bachelor's degree (preferably business or communications), are a native Mandarin speaker with high-level English proficiency, and possess strong financial analysis, modeling, and forecasting capabilities. You are data-oriented, detail-focused, and have a proven track record of exceeding business goals. Experience with Salesforce or similar CRM platforms is required.
