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Teamworks is seeking a Senior Customer Success Manager to own conference-level relationships across Division I collegiate athletics. This is a newly created role designed to serve as the dedicated point of contact and strategic owner for Teamworks' conference office partnerships, managing renewal strategy, expansion opportunities, and multi-stakeholder coordination.
In this role, you will:
- Own and manage conference-level relationships and renewals across Division I conference partnerships, serving as the primary point of contact for conference office leadership
- Coordinate closely with school-level Customer Success Managers, Product Success Managers, Sales, and Business Development teams to drive alignment and maximize value delivery
- Build Teamworks' presence at the conference level, creating opportunities to demonstrate value and identify expansion potential
- Lead the end-to-end conference-wide renewal process, developing workback plans and strategic initiatives well ahead of renewal dates to mitigate risk
- Drive adoption and value delivery of both conference-wide products used by member schools and products the conference office uses for its own operations
- Identify and develop cross-sell and upsell opportunities across the Collegiate market at the conference level
This role offers the rare opportunity to build a strategic function from scratch during a period of significant growth in NCAA conference adoption of Teamworks products. You will shape how Teamworks partners with influential offices in college athletics and work across the full Collegiate Customer Success, Product Success, and Sales teams.
Teamworks is the Operating System for Sports, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, the company has evolved into the leading sports tech platform with 600+ global employees.
REQUIREMENTS (Hard Requirements):
- Senior administrative experience within a collegiate athletic department or collegiate conference office (e.g., Deputy Commissioner, Associate Athletic Director, Senior Associate Commissioner, Deputy Athletic Director) — this is a hard requirement given the trust and context these relationships demand
- Working knowledge of how conference offices operate internally and how they support their member institutions
- Project management experience with a track record of managing complex, multi-stakeholder initiatives to completion
- Relationship management experience, ideally with conference office administrators or senior athletic department staff
- Strong cross-functional collaboration skills with experience coordinating across internal teams and external stakeholders
- Direct experience using Teamworks products, providing immediate credibility and context with customers
PREFERRED QUALIFICATIONS:
- Prior experience at a SaaS company with understanding of renewal and expansion cycles
Note: This role is not eligible for sponsorship at this time.
