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Demandbase is a pipeline AI platform that helps B2B enterprises automate and execute account-based go-to-market strategies. The Senior Customer Success Manager will own a portfolio of the company's most strategic, high-value customer relationships and serve as a trusted advisor to executive stakeholders (VP, SVP, C-level) across Marketing, Sales, Revenue Operations, and Customer Success functions.
Key responsibilities include developing and executing strategic success plans aligned to customer business objectives, leading executive business reviews that demonstrate measurable value, and providing consultative guidance on account-based go-to-market strategies and revenue generation. You will drive customer adoption and platform utilization, proactively identify and mitigate risks, and partner with Account Executives to identify expansion opportunities through upsell and cross-sell motions.
You will also coordinate resources across multiple internal teams (Customer Success, Product, Support, Professional Services, Sales, Marketing) to ensure successful customer outcomes, serve as the voice of the customer internally, and influence internal processes that improve customer experience and operational effectiveness.
The ideal candidate has 5+ years in Customer Success, Strategic Account Management, Consulting, Revenue Operations, or related customer-facing SaaS roles. You should have proven success managing enterprise relationships with executive stakeholders, strong consultative and executive communication skills, and deep understanding of B2B go-to-market strategies, account-based marketing, demand generation, and revenue technology platforms (CRM, marketing automation, sales engagement, intent data, analytics). Strong analytical skills, ability to independently manage multiple priorities, and experience identifying and implementing process improvements are essential.
