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SPARETECH is seeking a Senior Customer Success Manager to own strategic relationships with a portfolio of enterprise customers in the manufacturing sector. You will serve as a trusted advisor to senior stakeholders, driving long-term value realization, retention, expansion, and customer advocacy.
Key responsibilities include:
- End-to-end ownership of enterprise customer accounts from onboarding through renewal and expansion
- Building strong relationships with C-suite and senior decision-makers at manufacturing companies
- Proactive success planning to identify risks and growth opportunities early
- Driving retention and sustainable account growth through measurable value delivery
- Representing SPARETECH at strategic customer meetings, events, and regional roundtables
- Partnering with VP Customer Success, Product, and Sales to enhance customer journeys and build scalable CS practices
- Contributing to product feedback loops and CS process improvements
Required qualifications:
- 4-7 years of Customer Success experience in B2B SaaS, preferably with enterprise customers in complex, technical, or manufacturing environments
- Deep understanding of CS models, customer segmentation, retention levers, and expansion motions
- Ability to independently manage complex customer portfolios and prioritize effectively
- Confidence building executive relationships and running strategic conversations
- Firsthand experience with manufacturing processes and industry knowledge
- Fluency in both German and English
- Willingness to travel 2-4 times monthly within the DACH region
- Technical curiosity and ability to build deep product knowledge
The company offers a hybrid setup with flexibility to work from home, Stuttgart, Munich, or any Design Office in Germany. Benefits include permanent employment, 30 days vacation, VSOP equity participation, €1,000 annual training budget, subsidized job bike, Wellpass gym membership, and corporate benefits discounts.
