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Klaviyo is a leading marketing platform helping eCommerce store owners deliver personalized customer experiences. The company has facilitated over $3.7 billion in revenue for brands globally, with an average of 67 new brands adopting the platform daily.
We are seeking a Senior Customer Success Manager to join our Singapore office, supporting APAC customers. This role is critical to our expansion across Asia and offers the unique opportunity to help shape Klaviyo's presence in the region at an early stage.
As a Senior CSM, you will manage a portfolio of 20-45 SMB Klaviyo customers, serving as their trusted strategic advisor. Your responsibilities include:
- Establishing trusted advisor relationships with assigned SMB customers
- Consulting strategically to develop customer strategies for increasing email and SMS revenue through Klaviyo
- Applying creative problem-solving to help customers achieve business goals and maximize platform value
- Building strong relationships and driving executive stakeholder alignment on both sides
- Providing thoughtful communication to technical and non-technical users, supporting diverse technology stacks
- Monitoring and maintaining strong customer sentiment
You will work with customers passionate about using Klaviyo to drive revenue and growth. The ideal candidate has strong technical skills, background in eCommerce or strategic marketing solutions, and fluency in Mandarin Chinese (a strong asset for APAC expansion). You thrive in challenging situations, find creative solutions to unique problems, and are committed to delivering exceptional customer outcomes.
This role is part of Klaviyo's growing Sydney-based APAC team, which has expanded since early 2022 to include sales, customer success, partnerships, marketing, recruiting, and product support functions. You'll work alongside motivated, talented colleagues in a culture emphasizing humility, radical collaboration, ownership, and growth mindset.
