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Pano AI is seeking an experienced Senior Customer Success Manager to lead customer success delivery in Australia. As the first dedicated Customer Success leader on the ground in the region, you will own the post-sale customer experience across Australia—from deployment and onboarding through adoption, account health, renewals, and expansion.
You will serve as a trusted advisor to government agencies, utilities, insurers, and private landowners who rely on Pano AI's AI-powered wildfire detection platform. The role requires significant autonomy and the ability to navigate a complex stakeholder environment, working directly with firefighters and emergency management personnel one day and presenting to senior executives and government leaders the next.
Key responsibilities include owning the customer relationship post-sale, leading customers through implementation, deployment, onboarding, and adoption phases, establishing and maintaining strong relationships across customer organizations from operational end-users to senior decision-makers, and partnering closely with local Sales leadership while leveraging Pano AI's global Customer Success processes.
The ideal candidate brings strong business judgment, executive presence, and the ability to build trusted relationships across diverse stakeholder groups. Experience in firefighting, bushfire management, emergency management, forestry, disaster response, or a closely related field is highly valued. You will report to the Director of Customer Success and work closely with Pano AI's Australian Sales team while partnering with Customer Success leadership and cross-functional teams in the US.
Pano AI is the leader in AI-powered wildfire detection and intelligence, combining advanced hardware, software, artificial intelligence, satellite imagery, and other data sources to provide real-time situational awareness. The company serves customers across the United States, Australia, and Canada, monitoring more than 50 million acres worldwide. Backed by $89 million in funding from leading investors, Pano AI has been recognized by Fast Company as one of the Top 10 Most Innovative AI Companies and one of the World's Most Innovative Companies, and named to TIME's list of the 100 Most Influential Companies.
