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Salary: USD 120,000 - 170,000 / annual
Vibe.co is an audience-first streaming TV advertising platform that enables marketers to reach targeted audiences, optimize campaigns in real time, and measure business outcomes with precision. The company recently became part of Walmart, combining Walmart's first-party data and purchase signals with Vibe's platform to deliver unprecedented measurement capabilities for connected TV advertising. With over 12,000 brands using the platform to reach 120+ million households, Vibe is reshaping how performance marketing works across streaming channels.
As Senior Customer Success Manager, you will own the end-to-end relationship with Vibe's fastest-growing enterprise advertisers. This role sits at the intersection of retention, expansion, and product influence—you manage accounts strategically while directly shaping how the product evolves. You'll carry a named account portfolio with both strategic depth and operational precision, driving real revenue outcomes and building partnerships that define excellence in streaming TV advertising.
Key responsibilities include:
- Managing the full client lifecycle from campaign launch through optimization for a portfolio of enterprise accounts
- Building trust-based relationships by proactively surfacing insights, best practices, and strategic recommendations
- Owning renewal and expansion targets, identifying upsell and cross-sell opportunities through deep understanding of client goals
- Forecasting account health accurately and acting early on risk signals
- Guiding clients through campaign strategy, execution, and performance optimization on the Vibe platform
- Contextualizing platform results within broader multi-channel strategy, including incrementality measurement and ROAS framing
- Translating performance data into clear, actionable recommendations
- Bringing customer feedback and unmet needs into product and roadmap conversations
- Partnering cross-functionally with Sales, Product, and Analytics to resolve challenges and improve platform experience
You'll work in a high-performance environment with three core values: Impact (tying every goal to real business outcomes), Ambition (thinking 10x rather than settling), and Urgency (moving daily rather than waiting for perfect conditions). The role offers real ownership over hard problems in a market moving fast, with direct influence on product direction and a front-row seat to a category being built in real time.
The team is based in NYC's Flatiron District with hybrid flexibility (3x per week in office). Vibe offers variable pay based on objectives hit, comprehensive health coverage, 401(k) matching, unlimited PTO, paid parental leave, and an annual team offsite.
REQUIREMENTS:
- 5+ years managing mid-market or enterprise accounts on a digital advertising platform (streaming TV, paid social, search, or similar)
- Proven track record of hitting retention and expansion targets across a named account portfolio
- Hands-on experience with incrementality measurement and ability to contextualize ROAS within full-funnel marketing strategy
- Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement
- Ability to operate independently across cross-functional environment without waiting to be told what the problem is
NICE TO HAVES:
- Experience with Looker, Planhat, or similar customer success/analytics tooling
- Background in connected TV (CTV) or streaming TV advertising specifically
- Experience building or improving CS processes at high-growth SaaS or platform company
