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Salary: USD 140,000 - 160,000 / annual
Vantage is a cloud cost transparency platform helping organizations analyze, report, and optimize cloud infrastructure spending. Founded by repeat founders from DigitalOcean with backing from Andreessen Horowitz, Scale Ventures, and notable angels, the company serves customers including Square, Circle CI, and Temporal.
As Senior Customer Success Manager, you'll own the complete post-sale customer lifecycle for a portfolio spanning growth-stage startups to enterprises. You'll serve as the primary point of contact after sales handoff, leading onboarding, conducting training sessions, gathering product feedback, presenting business reviews, and advocating for customer needs internally.
This is a technical, product-oriented role requiring deep expertise in cloud infrastructure and FinOps. You'll engage with CTOs, VPs of Engineering, and DevOps professionals, positioning yourself as a trusted advisor who helps customers maximize ROI on their Vantage investment. You'll be the voice of the customer in internal meetings, driving resolution of support issues and feature requests that impact adoption.
You bring 5+ years of customer success or technical account management experience in B2B SaaS, with demonstrated expertise in FinOps and cloud cost management. You're an exceptional communicator with strong emotional intelligence, comfortable managing ambiguity and scaling your approach across diverse customer profiles. Bonus qualifications include FinOps certifications, cloud platform certifications (AWS, Azure, GCP), monitoring/observability expertise, or hands-on cloud deployment experience.
Vantage is a ~55-person team based in NYC but fully remote-friendly. The role offers competitive compensation, equity, 401(k), comprehensive benefits, and education stipends.
