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UiPath is seeking a Senior Customer Success Manager to serve as a strategic advisor and executor for healthcare customers implementing agentic automation solutions. In this role, you will build trusted relationships with executive sponsors, operational leaders, and IT stakeholders across customer organizations, guiding them through adoption, value realization, and long-term transformation.
You will develop and execute comprehensive success and value realization plans that drive measurable outcomes, adoption, retention, and expansion. This includes facilitating executive business reviews, steering committees, and value realization discussions. You'll lead complex, multi-workstream transformation programs involving business, operational, technology, and change management stakeholders, establishing governance structures, success metrics, risk management plans, and executive reporting mechanisms.
Leveraging your healthcare industry experience—ideally in Revenue Cycle Management, Patient Access, or Clinical Operations—you will identify and pursue high-impact automation opportunities that are scalable across your customer portfolio. You'll support delivery teams through provider-specific requirements gathering and process/technology redesign, staying current on healthcare industry trends, agentic AI, and emerging SaaS innovations.
You will help customers define, measure, and communicate the business impact of automation and AI initiatives, translating technical capabilities into business outcomes that resonate with executives and operational stakeholders. You'll identify expansion opportunities by aligning UiPath solutions to evolving customer priorities and drive customer advocacy through successful outcomes and strong partnerships.
Required: 10+ years in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related customer-facing roles. Proven experience leading large-scale, multi-workstream programs with cross-functional stakeholders and executive governance. Strong ability to translate complex provider-specific concepts into automation opportunities with clear business-focused messaging. Exceptional communication, presentation, facilitation, and stakeholder management skills. Executive presence with ability to influence without authority. Experience identifying business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes. Comfort discussing automation, AI, cloud technologies, and enterprise software with business and technical audiences. Demonstrated track record of rapidly learning and adopting emerging technologies.
Preferred: Healthcare provider, health system, or healthcare technology experience. Direct experience in RCM, Patient Access, Patient Financial Services, Clinical Operations, or related healthcare functions. Healthcare IT, enterprise applications, digital transformation, or operational excellence program experience. Management or transformation consulting background. SaaS, automation, AI, workflow, or digital transformation platform experience. Bachelor's degree required; advanced degree preferred.
