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Fastly is seeking a Senior Customer Success Manager based in Mumbai to drive strategic partnerships and revenue growth with Jio Platforms and their enterprise customers. This role bridges Fastly's edge cloud platform with JioCDN, Jio's carrier-grade content delivery service across India.
You will own a portfolio of strategic telco and platform partner accounts, serving as the primary commercial interface between Fastly and Jio group companies. Your responsibilities include managing enterprise customer relationships from C-level down, developing account health strategies, and driving new bookings, renewals, upsells, and cross-sells. You'll run Monthly and Quarterly Business Reviews, develop executive engagement plans, and translate customer needs into adoption strategies.
Key activities include enabling partner sales teams through workshops and enablement programs, coordinating cross-functional Fastly resources (sales, solutions engineering, product, support, finance) to unblock deployments, and identifying expansion opportunities. You'll advocate customer and partner feedback into Fastly's product and go-to-market planning, and travel across India as needed for in-person engagement.
The ideal candidate brings 10+ years of enterprise account management, customer success, or strategic sales experience with carriers, telcos, or platform partners in India. You should have direct experience launching and scaling CDN, edge, or infrastructure services with telcos, a proven track record in revenue generation across new logos and expansions, and strong executive stakeholder management skills. Technical fluency in web/app security, CDN, and networking is essential. You'll work autonomously to define account management best practices in the region while driving deeper, wider customer relationships that secure revenue and drive product adoption.
