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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights. The company serves agriculture, construction, field services, transportation, and manufacturing—industries representing over 40% of global GDP.
As a Senior Customer Success Manager, you will be the long-term partner for customers after implementation, working to maximize their value from the Samsara platform. You'll pick up where the Implementation team leaves off, understanding each customer's fleet and unique challenges, advising on customization, and ensuring they achieve their business objectives.
Key responsibilities include:
- Developing joint success plans with customers, outlining objectives, metrics, timelines, and removing barriers to business value
- Orchestrating renewal-focused business reviews to align on past successes and upcoming goals
- Deeply understanding Samsara's platform capabilities (Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring) and explaining them to diverse customer types
- Mitigating escalations and resolving customer issues
- Supporting customers across multiple channels (phone, email, web) with excellent communication skills
- Prioritizing work queues and managing incoming customer requests
- Championing Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team)
You'll work cross-functionally with Sales, Support, Sales Engineering, and Product teams, gaining exposure to multiple aspects of a hyper-growth public company. This role requires up to 30% travel.
Requirements:
- 2–5 years of experience in Customer Success, account management, or consulting (SaaS experience preferred)
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Passion for initiative and thriving in fast-paced, change-heavy environments
- Bachelor's degree from a 4-year institution
- Fluency in Spanish and English
- Proficiency with AI tools (Claude, Copilot, Gemini, or similar)
Ideal candidate also has:
- Strong bias for standardization and automation with insistence on high standards
- Ability to think big and thrive in rapid change
