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Salary: USD 105,000 - 135,000 / annual
Recharge is seeking an experienced Senior Customer Success Manager to serve as a strategic partner for top-tier DTC (direct-to-consumer) brands using the Recharge subscription platform. You'll manage a portfolio of Recharge's largest and most complex merchants, acting as an extension of their teams to drive subscription-led growth and retention.
Key responsibilities include: owning renewal strategy by demonstrating platform ROI aligned to merchant business goals; advising merchants on strategic feature adoption and best practices; serving as a product expert to help unlock growth and optimize subscriber journeys; championing merchant needs across internal teams; resolving escalations with urgency; and facilitating quarterly business reviews (QBRs) and executive business reviews (EBRs) to surface results and identify growth opportunities.
You'll maintain deep knowledge of your portfolio, track key metrics, and share meaningful updates with stakeholders. The role requires strong relationship management, consultative problem-solving, and the ability to translate merchant goals into actionable, scalable plans.
Required qualifications: 3–5 years managing Mid-Market or Enterprise SaaS accounts in fast-paced, technology-driven environments; proven track record with strategic, high-touch accounts; experience in e-commerce; excellent communication and negotiation skills; strategic thinking with ability to navigate ambiguity; proficiency in MS Excel and CSV; and a Bachelor's degree or equivalent. You should be resourceful, solutions-oriented, and passionate about making a meaningful impact at a high-growth company.
