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Salary: USD 150,000 - 198,000 / annual
Propel builds technology to strengthen America's social safety net, serving over 5 million users. The company has grown revenue 35% YoY by making government benefits delivery seamless—comparable to Apple Pay or Netflix. This Senior Customer Success Manager role sits within Propel's advertising business unit, which partners with mission-aligned companies to market products and services to low-income consumers through the Propel app.
You'll manage a portfolio of accounts generating $5–$10 million in annual revenue, with significant growth potential. Your responsibilities include owning the full customer lifecycle: implementing and optimizing marketing campaigns, identifying upsell opportunities, serving as a strategic partner to customers, and building go-to-market strategies for your vertical. You'll work closely with product and tech teams to improve systems and scalability, troubleshoot campaigns, analyze performance data, and share learnings across the team.
The role requires 8+ years of enterprise customer success or account management experience, with demonstrated expertise in digital marketing (publisher, agency, or advertiser side). You'll need exceptional communication skills, strong project management abilities, technical comfort with marketing systems, and the ability to navigate ambiguity while juggling competing priorities. Relationship-building is critical—you'll spend significant time in front of customers and travel quarterly for strategic planning sessions.
Propel offers a remote-friendly environment with a dog-friendly office in Downtown Brooklyn. Benefits include 20 days PTO, 4% 401K match, $10k lifetime fertility reimbursement, excellent health insurance, and free access to mental health and wellness platforms. The company is committed to diversity and equitable compensation, with salary set using data from hundreds of NYC-based startups at their stage, independent of location.
