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Nozomi Networks is hiring a Senior Customer Success Manager to manage critical accounts and drive customer success for their AI-powered OT and IoT cybersecurity platform. The company defends critical infrastructure across energy, manufacturing, transportation, and resources sectors in 68+ countries.
In this role, you will develop and manage a portfolio of key customer accounts, serving as the primary point of contact and trusted advisor. You'll own the full customer lifecycle—from onboarding through renewal—driving adoption, value realization, and retention. Key responsibilities include developing customer success plans, minimizing churn, resolving customer concerns, analyzing trends to improve engagement strategies, and collaborating cross-functionally to ensure customer outcomes are met. You'll also contribute to product development through customer feedback and help create training materials for the team.
The ideal candidate brings 4+ years of customer success experience with technical products, plus 3+ years in IT and network security (OT experience is a plus). You should have demonstrable success onboarding customers, driving adoption, and achieving business outcomes. Technical skills are essential—you'll conduct product demos, training sessions, and present technical reports to customers. Previous experience as a TAM or Solutions Engineer is highly valuable. You'll need strong organizational skills, the ability to create and maintain account notes and success playbooks, and experience with get-well plans. Leadership competency engaging with C-suite through technical staff is required. You should be self-driven, proactive, an excellent communicator, and passionate about customer service.
