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Salary: USD 140,000 - 175,000 / annual
Horizon3.ai is a fast-growing cybersecurity company on a mission to help organizations proactively identify and fix exploitable attack vectors before criminals exploit them. The flagship product, NodeZero, delivers production-safe autonomous pentests and security assessments that scale across internal, external, cloud, and hybrid environments. NodeZero is used by ITOps/SecOps teams, consulting pentesters, MSSPs, and MSPs across organizations ranging from educational institutions to Global 100 enterprises.
The Senior Customer Success Manager will manage a portfolio of Enterprise and Strategic accounts, driving long-term success and adoption of the NodeZero platform. This role requires deep product knowledge, cybersecurity expertise, and exceptional customer relationship skills.
Key responsibilities include: managing enterprise account portfolios to achieve long-term success; developing trusted advisor relationships by understanding unique customer cybersecurity requirements; guiding clients through onboarding and helping them extract maximum value from NodeZero; acting as a customer advocate, relaying feedback to internal teams; proactively identifying customer needs and suggesting solutions; utilizing usage data to identify risks and upsell opportunities; conducting regular check-ins and quarterly business reviews with executive stakeholders.
The ideal candidate brings 5+ years of customer-facing experience in SaaS or cybersecurity environments (Customer Success, Account Management, or Client Services). Required qualifications include in-depth cybersecurity knowledge, strong technical IT/security expertise, exceptional communication skills, analytical ability to identify trends, proficiency with CRM (Salesforce, HubSpot) and Customer Success platforms (Gainsight, ClientSuccess), and strong problem-solving skills. Relevant certifications such as CompTIA Security+ or CISSP are preferred.
Horizon3.ai is a remote-first company founded by former U.S. Special Operations cyber operators, startup engineers, and cybersecurity practitioners. The culture emphasizes respect, collaboration, ownership, and results. The company offers competitive compensation, equity packages, comprehensive benefits (health, vision, dental), flexible vacation, and generous parental leave.
