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Cyvl is a Physical AI company transforming how governments plan, build, and maintain infrastructure. The company combines purpose-built hardware, computer vision, cloud pipelines, and AI to turn raw LiDAR and imagery into actionable intelligence for cities and municipalities. Their platform automates what traditionally took months of manual inspection, helping agencies save time and resources across hundreds of communities.
As Senior Customer Success Manager, you will own the full lifecycle of enterprise and strategic accounts, serving as a trusted advisor from onboarding through renewal. Your responsibilities include defining success metrics with key stakeholders, demonstrating tangible platform impact, and owning the complete renewal process from forecasting through negotiation and close. You'll deliver hands-on training, conduct strategic business reviews, and facilitate in-person engagements to deepen relationships and drive customer advocacy.
You will identify and develop expansion opportunities across your portfolio, build and refine CS processes and playbooks to support team scaling, and partner cross-functionally with Product, Marketing, and Data Ops on discovery sessions, case studies, and customer events. The role requires 5+ years of Customer Success experience with proven track record managing complex enterprise relationships, demonstrated ownership of full renewal cycles, and experience building CS processes in early-stage or scaling environments.
Required qualifications include strong analytical mindset using data to spot trends and uncover opportunities, AI-first approach leveraging AI tools for efficiency, exceptional communication skills across written, verbal, and in-person contexts, and ability to travel approximately 25% for customer meetings. Nice-to-have experience includes work with local governments, municipalities, public sector organizations, and familiarity with infrastructure, field operations, or GIS-adjacent technology.
Cyvl offers comprehensive health, dental, and vision coverage, 401(k) with immediate vesting, generous PTO and paid parental leave, flexible work options, annual professional development stipend, and a collaborative growth-focused culture.
