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Coder is hiring a Senior Customer Success Manager to drive measurable outcomes for engineering teams adopting its AI development platform. In this role, you'll own the complete customer lifecycle—from onboarding and rollout planning through renewal and expansion—serving as the primary point of contact for enterprise customers.
Key responsibilities include designing and executing onboarding and rollout plans in coordination with Sales; removing adoption barriers so customers achieve their goals quickly; understanding customer objectives and providing tailored guidance; identifying and pursuing expansion opportunities within existing accounts; overseeing renewals and forecasting; serving as escalation point for issues; monitoring customer health and usage metrics; and developing deep product expertise to support global customer coverage.
You'll partner cross-functionally with Sales on upsells and renewals, with Support and Product on issue resolution and feedback loops, and with executive and technical stakeholders at customer organizations. The role requires strong relationship-building skills, internal advocacy for customer needs, and the ability to translate customer feedback into actionable insights for Product teams.
Required qualifications: 3+ years in SaaS sales and/or customer success with enterprise experience preferred; working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and SDLC; hands-on experience with Salesforce and industry-standard CS platforms; track record building relationships across executive, business, and technical stakeholders; consistent customer advocacy and ability to provide actionable feedback; awareness of CS best practices and competitive landscape; startup experience; high emotional intelligence with strong verbal and technical writing skills; self-motivated with creative and analytical problem-solving.
Bonus qualifications: developer tools sales or CS experience; renewal management background; experience with Totango or Gainsight; familiarity with AI tools and the developer ecosystem (ChatGPT, Claude, Cursor).
