SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Cyera is building AI trust infrastructure for the Fortune 1000, helping enterprises adopt AI securely by controlling what data AI systems can access and how they use it. The company started by solving data discovery and security at scale and now serves as essential infrastructure for major enterprises navigating AI adoption safely.
As a Senior Customer Success Engineer covering the West region (California), you will be the primary technical expert and trusted advisor for a portfolio of enterprise customers. Your role bridges customer success and technical expertise, ensuring customers maximize ROI from their Cyera investment.
Key responsibilities include:
- Serve as the technical authority on the Cyera platform, demonstrating deep product knowledge to customers at all levels (practitioners to C-suite executives)
- Drive customer adoption through strategic onboarding, training, and enablement
- Conduct discovery to understand customer requirements, challenges, and business outcomes, then design customized use cases aligned with their goals
- Proactively monitor customer health and usage metrics, identifying expansion opportunities and risks
- Troubleshoot technical issues and resolve blockers impeding customer success
- Lead Quarterly Business Reviews, tracking progress and identifying improvement areas
- Advocate for customer feedback internally, influencing product roadmap decisions
- Mentor junior team members and participate in hiring
- Travel 25-50% annually to engage directly with customers in your region
You will work cross-functionally with product, engineering, and sales teams to ensure customers achieve their business and technology objectives. The role emphasizes consultative problem-solving, relationship building, and driving sustained platform adoption.
