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Cyera is hiring a Senior Customer Success Engineer to drive customer adoption, retention, and expansion of its AI data security platform. The role is based in Vancouver with 25-50% annual travel to engage directly with enterprise clients.
You will serve as the primary technical expert and trusted advisor for Cyera's Fortune 1000 customers, guiding them from onboarding through sustained adoption and expansion. Key responsibilities include:
• Delivering expert technical guidance on the Cyera platform, acting as the primary point of contact for customers at all organizational levels (practitioners to executives)
• Designing and implementing customized use cases aligned with each customer's business objectives through a consultative approach
• Driving customer onboarding, training, and knowledge transfer using self-paced resources and direct engagement
• Proactively monitoring customer health and usage metrics, identifying risks, and ensuring ROI realization
• Troubleshooting technical issues and resolving blockers that impede customer success
• Conducting Quarterly Business Reviews to assess progress and identify expansion opportunities
• Developing joint success plans and collaborating on strategic initiatives
• Advocating for customer feedback and influencing Cyera's product roadmap
• Mentoring junior team members and participating in hiring to build team capability
• Documenting and sharing best practices internally and externally
This is a high-impact role combining technical depth, customer relationship management, and strategic influence. You'll work with leading enterprises adopting AI securely and help shape how they deploy Cyera's data security infrastructure.
