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Fieldguide is a venture-backed SaaS platform automating audit, assurance, and compliance work for global commerce and capital markets. The company is backed by Goldman Sachs Growth Equity, Bessemer Venture Partners, Y Combinator, and other top-tier investors.
As Senior Customer Success Engineer, Audit, you will own adoption, value realization, and workflow excellence for a portfolio of audit customers. This is a hands-on, product-native role designed for former audit practitioners and audit transformation experts. You will work directly inside the Fieldguide platform alongside audit teams to help them execute audits more efficiently, consistently, and at higher quality.
This is not a traditional relationship management role. Success is measured by end-user adoption, workflow maturity, and measurable outcomes. You will operate as a trusted audit practitioner and advisor, guiding customers toward best practices and helping modernize how audits are delivered.
Key responsibilities include: owning adoption and success for audit customers with accountability for usage, outcomes, and retention; driving deep platform adoption by configuring workflows, templates, and engagement structures; translating audit standards and methodologies into scalable Fieldguide workflows; partnering with audit teams to improve efficiency and quality; leading customer enablement and change management; identifying usage gaps and inefficiencies; serving as a practitioner-advisor; collaborating cross-functionally with Product, Engineering, and Implementation; supporting renewals and expansion; contributing to scalable success initiatives including playbooks and enablement content; and owning KPIs related to adoption, retention, and platform usage.
Required qualifications: 4+ years in public accounting, audit, assurance, advisory, or audit methodology/transformation roles; deep understanding of the audit lifecycle including planning, evidence collection, review, and engagement management; experience supporting complex, multi-team audit environments; hands-on comfort with software platforms and workflow configuration; strong technical curiosity with interest in data models, permissions, and AI-powered workflows; practitioner mindset focused on advising and driving change; confidence in leading training and change management; collaborative and outcomes-oriented approach; and clear communication with audit practitioners and firm leadership.
Bonus: relevant industry experience as a practitioner at an audit or advisory firm.
Fieldguide is a remote-first company based in San Francisco. Benefits include competitive compensation with meaningful equity, flexible PTO, 401k, wellness benefits, technology and work-from-home reimbursement, and flexible work schedules.
