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Veeam Software, the Data and AI Trust Company, is seeking a Senior Customer Success Engineer based in North Sydney. This role is the primary technical owner driving long-term customer outcomes across the Veeam Data Platform for Enterprise and Commercial-Named accounts ($100K+ ARR).
You will lead customer onboarding, adoption, and optimization initiatives while proactively identifying churn risk, migration opportunities, and upsell potential. Key responsibilities include configuring customer accounts, customizing backup policies and storage configurations, and facilitating stakeholder orientation across admin portals and support channels.
You'll conduct disaster recovery and resilience (DR&R) assessments, build protection plans, run recovery simulations, and apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture through quarterly business reviews. You'll monitor customer health signals to detect churn risk early, define mitigation strategies, and partner with Sales and CS leadership on renewal and expansion strategy.
This role requires strong executive stakeholder engagement skills, particularly with CISOs and CIOs, translating technical, business, and risk signals into clear recommendations. You'll build business cases, define total cost of ownership (TCO), and articulate value propositions for expansion while collaborating on marketing-informed campaigns to drive adoption.
Required qualifications: 5+ years in customer-facing engineering roles focused on data backup and recovery (Technical Consulting, Pre-Sales SE, or Technical Account Manager); hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices; VMCE certification (may be completed post-hire); proven ability to translate business outcomes into technical adoption roadmaps; and excellent communication and cross-functional collaboration skills.
Preferred: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert certifications, and familiarity with Veeam platform capabilities.
