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Veeam is seeking a Senior Customer Success Engineer to drive long-term technical outcomes for enterprise and commercial customers on the Veeam Data Platform. You will be the primary technical owner for a portfolio of 5–50 named accounts with $100K+ ARR, responsible for onboarding, adoption, optimization, and expansion.
Key responsibilities include: configuring customer accounts and backup policies; identifying migration and upsell opportunities through usage analysis and success planning; conducting disaster recovery assessments and recovery simulations; applying the Veeam Data Resilience Maturity Model (DRMM) to track and report quarterly resilience posture; proactively detecting churn risk and defining mitigation strategies; building business cases and TCO analyses for expansion; engaging CISO/CIO stakeholders with risk and opportunity updates; and collaborating on adoption campaigns.
You will own the technical success plan and adoption roadmap, influence commercial terms and renewal strategy in partnership with Sales and CS leadership, and operate with a long-term account assignment model tied to ARR and growth potential.
Required qualifications: 5+ years in customer-facing engineering roles focused on data backup and recovery (Technical Consulting, Pre-Sales SE, or Technical Account Manager); advanced English proficiency; hands-on expertise in operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices; strong experience designing protection plans, migrations, and recovery simulations; VMCE certification (may be completed post-hire); proven ability to translate business outcomes into technical adoption roadmaps; executive stakeholder engagement skills; and excellent communication and cross-functional collaboration.
Preferred: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert certifications, and familiarity with Veeam platform capabilities.
