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Amplitude is seeking a Senior Customer Success Architect to join its EMEA Customer Success team. This is a pivotal technical role focused on the most complex and high-priority customer engagements across implementation, adoption, and renewal phases.
In this position, you will serve as the technical expert and trusted advisor for enterprise customers, providing strategic consultation on taxonomy design, instrumentation, and data governance. You'll develop deep mastery of Amplitude's analytics platform to guide customers in integrating Amplitude into additional data flows and business processes, positioning Amplitude as an integral business partner.
Key responsibilities include:
- Developing expertise in Amplitude products to provide strategic technical consultation
- Serving as a trusted technical advisor for complex customer engagements
- Guiding customers on platform integration and data management best practices
- Gathering and reporting on customer trends and insights to optimize internal processes and documentation
- Collaborating cross-functionally with Product, Engineering, Platform Support, and Customer Success teams
You should have at least 5-8 years of customer-facing technical experience with a proven track record of successfully engaging enterprise accounts. Technical competency in programming languages and concepts (SQL, JavaScript, Java, Python, APIs) is essential. Prior experience with SaaS solutions in product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, or data warehouses is preferred.
The ideal candidate is solution-oriented, execution-focused, and thrives in fast-paced environments. You possess excellent communication skills, can explain complex technical concepts to diverse stakeholder groups, and maintain a problem-solving mentality with a positive attitude toward change.
