SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Obsidian Security is a leading SaaS security platform protecting 200+ global enterprises including Fortune 1000 and Global 2000 companies. Founded in 2017 and backed by top-tier investors like Greylock, Obsidian secures SaaS applications where business happens—Microsoft 365, Salesforce, and hundreds more. The company uniquely detects anomalous OAuth token activity and manages integration risks, particularly as agentic AI tools gain privileged access to sensitive data through integrations.
The Senior Customer Marketing Manager will own customer storytelling and scale Obsidian's Customer Advocacy program. Key responsibilities include developing and managing customer advocacy and engagement programs such as reference networks, lifecycle touchpoints, and customer marketing initiatives. You'll produce high-quality customer stories, case studies, testimonials, and milestone announcements alongside the product marketing team, highlighting Obsidian's value proposition.
This role requires close cross-functional collaboration with Customer Success, Sales, Product Marketing, and Leadership to identify compelling customer stories and expand use cases. You'll build and maintain a roster of customer champions who can support reference calls, speak at events and webinars, provide quotes, and participate in co-marketing initiatives. The position also involves tracking engagement metrics and measuring the impact of customer marketing initiatives on retention, advocacy, and pipeline influence.
Ideal candidates bring 5-7 years of experience in customer marketing, product marketing, or customer success. A strong understanding of the cybersecurity space, particularly SaaS and AI security, is valued. Exceptional storytelling, interviewing, and content development skills are essential, along with demonstrated ability to engage effectively on LinkedIn. You should be a strong relationship builder comfortable working closely with customers and internal stakeholders, highly organized in managing multiple simultaneous projects, and passionate about amplifying customer impact and building programs from the ground up.
