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Wiz is a rapidly growing cloud and AI security platform trusted by over 65% of the Fortune 100. The company recently became part of Google, combining its technology with Google's Threat Intelligence and Security Operations capabilities.
As a Senior Customer Experience Manager covering the Western United States, you will serve as a trusted advisor to Wiz's largest and most strategic enterprise customers. Your primary responsibility is to guide these organizations through their multi-year cloud security journey, ensuring they maximize value from Wiz's platform while driving revenue expansion.
Key responsibilities include:
- Owning strategic customer projects and initiatives with a focus on cloud security outcomes
- Building and maintaining relationships across customer organizations, from technical teams to C-suite executives (CISO level)
- Collaborating with Wiz's Sales, Support, Success, Product, and Engineering teams to deliver transformational customer outcomes
- Conducting deep-dive assessments of customer business vision, culture, and cloud security requirements
- Evangelizing Wiz value and influencing customers to adopt appropriate security solutions at the right time
- Providing TCO analysis and business case development aligned with customer security objectives
- Designing and executing comprehensive customer enablement and training strategies
- Identifying and pursuing strategic expansion opportunities within existing accounts
- Establishing governance structures that prioritize security aspects of the partnership
- Removing adoption blockers and defining key milestones for secure workload migrations
You will leverage extensive experience with large-scale enterprise transformations, deep knowledge of cloud security and SaaS offerings, and exceptional stakeholder management skills to drive customer success and account growth.
