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Wiz is a rapidly growing cloud and AI security platform trusted by over 65% of the Fortune 100. The company recently became part of Google, combining its technology with Google's Threat Intelligence and Security Operations capabilities.
As a Senior Customer Experience Manager (CEM) covering the Eastern United States, you will serve as a trusted advisor to Wiz's largest and most strategic enterprise customers. Your primary responsibility is to drive customer success and revenue growth by connecting Wiz's security solutions to customers' business objectives and cloud transformation initiatives.
Key responsibilities include:
- Owning diverse customer projects and initiatives with a focus on cloud security, collaborating across Sales, Support, Success, Product, and Engineering teams
- Building and maintaining deep relationships with key stakeholders across customer organizations, from technical teams to C-suite executives (CISO level)
- Establishing comprehensive understanding of each customer's business vision, culture, and cloud security requirements
- Evangelizing Wiz value and influencing customers to adopt appropriate secure solutions at the right time
- Ensuring customers understand and execute guidance from Wiz (documentation, support, TAM, product team)
- Advocating internally at Wiz on behalf of customers to ensure their security needs are met
- Guiding customers through post-onboarding adoption stages and multi-year cloud journeys
- Interfacing with and influencing key stakeholders to ensure effective communication and collaboration
You will work with Fortune 100 customers managing complex, large-scale cloud infrastructure transformations. Success requires strong communication skills, strategic thinking, and the ability to navigate intricate enterprise environments while maintaining focus on cloud security outcomes.
Minimum qualifications: 6+ years in customer success management, account executive roles, or similar customer-facing strategic positions. Excellent communication and interpersonal skills. Ability to quickly learn Wiz's offerings and pricing models.
Preferred: Track record with Fortune 100 customers using cloud-based technology. Experience managing strategic accounts with an entrepreneurial problem-solving mindset. Deep understanding of Security SaaS offerings and pricing models.
