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Maven AGI is building an enterprise AI platform that reimagines customer service through conversational AI agents. Founded in July 2023 by executives from HubSpot, Google, and Stripe, the company is on a mission to deliver better, cheaper, and more delightful customer support experiences at scale.
As a Senior Customer Experience Manager – Strategic, you will own long-term relationships with Maven's Strategic enterprise clients. You'll lead complex onboarding engagements tailored to multi-department workflows, drive platform adoption and consumption of contracted volumes, and identify expansion opportunities across teams and use cases.
Key responsibilities include: building trusted relationships with Strategic customers to ensure they realize tangible value from Maven's AI solutions; leading data-informed, customized onboarding for enterprise clients; partnering with customers to optimize adoption and scale usage; serving as a strategic advisor on AI best practices for both human and AI-generated responses; collecting and analyzing product usage and quality data to guide continuous improvement; and collaborating cross-functionally with Solutions Engineers, Product Managers, and Engineering teams to translate customer needs into product outcomes.
You'll need 7+ years in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms. Strong experience managing technical and strategic stakeholders at Fortune 100 companies is essential. Background with AI/ML, LLMs, enterprise automation tools, AI quality assessment, prompt tuning, or training data workflows is highly valued. You bring excellent communication, organizational, and relationship-building skills, a customer-first mindset, and passion for ethical, human-centric AI. You thrive in fast-paced, early-stage environments and are comfortable with ambiguity.
Maven values customer champions who put users at the center, bold action with urgency and courage, data-driven decision-making grounded in evidence, and collaborative teamwork. The company offers competitive salary and meaningful equity, comprehensive benefits (100% medical/dental/vision premiums covered for employee; 80% for family), unlimited vacation, 100% paid parental leave, $1,000 home office stipend, $5,000/year continuing education budget, and a tight-knit team of ~130 people built from zero in under three years.
