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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor throughout the entire customer lifecycle. You will operate as a quota-carrying technologist within the GTM organization, reporting to the Regional Customer Engineering Leader.
Key responsibilities include leading technical discovery and proof-of-concept engagements across Cloudflare's Security, Networking, and Developer Platforms portfolios. You will partner closely with Account Executives to own the technical relationship from initial discovery through long-term adoption and account expansion. This includes conducting technical validation, building bespoke architectures, and delivering compelling product demonstrations.
You will lead customer adoption and value realization efforts, serving as the primary technical contact throughout onboarding and implementation. You'll proactively monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks. You carry a variable quota tied to new business acquisition and ongoing account growth, with commercial accountability for platform adoption, revenue retention, and identifying cross-sell and up-sell opportunities.
As a trusted advisor, you'll maintain continuous, deep relationships with key stakeholders and lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into measurable ROI for C-level executives. You'll leverage AI-augmented workflows and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, freeing your time for high-value strategic advisory work.
Required experience includes a background in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering. You should have broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. A proven track record in quota-carrying or revenue-aligned environments with strong understanding of SaaS metrics and enterprise sales cycles is essential. Exceptional presentation and stakeholder management skills capable of bridging technical implementation and C-suite business strategy are critical.
