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Cloudflare is seeking a Senior Customer Engineer based in Dubai, UAE to serve as a trusted technical advisor and primary architect of the customer journey for enterprise clients across the Middle East region. This role bridges technical strategy and business value, guiding customers from pre-sales technical validation through onboarding, deployment architecture, and lifecycle expansion.
You will own the entire customer technical journey, not handing off after initial agreement. Key responsibilities include leading technical deep-dive discovery sessions with Account Executives to capture business requirements and map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to fit-for-purpose Cloudflare architectures. You'll define scope, success criteria, and technical evaluation plans for Proof of Concepts and Technical Validations, delivering tailored technical presentations and architectural diagrams that demonstrate how Cloudflare solves specific performance, security, and reliability challenges.
You will provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for customers. You'll design structured migration and onboarding blueprints tailored to each customer's environment and act as the lead consultant for customer engineering teams. You carry a variable quota tied directly to new business acquisition and account growth, with commercial accountability for platform adoption, revenue retention, and identifying strategic cross-sell and up-sell opportunities.
As a trusted advisor, you'll maintain continuous, deep relationships with key stakeholders throughout the entire customer lifecycle, from onboarding through maturity, renewal, and expansion. You'll proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk. You'll lead technical Quarterly Business Reviews to translate platform capabilities into ROI for C-level executives.
The role leverages AI agents, LLMs, and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and telemetry monitoring, allowing you to focus on high-value architectural design and strategic customer advisory work.
